Our aim is that you are satisfied with everything you purchase from our online store. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within seven (7) days for a refund of the purchase price less the cost of the original shipping and a 15% restocking fee in the form of store credit will be applicable. Refund process will be made with the original method of payment of the transaction, once the item is received in our shipping warehouse. Client is responsible for shipping costs from and to our warehouse.
Please remember to retain the original packaging until you are sure that you will be keeping the item. The item and packaging must be in brand new, resalable condition to be eligible for return. Items must be shipped securely in their original packaging, and you must contact us within 7 days of receiving your order. The customer is responsible for return shipping costs.
*Disclaimer*
Please check your parcel for damages, if any, upon receipt. To be certain there are no damages, you may open your parcel while delivery driver is still on location. If you see damages it would be ideal to take a picture of the damaged box and item, and to report the damage on the BOL (Bill of Lading) or to reject the shipment altogether depending on the damage. Contact us immediately if this issue arises. Urbano Vintej cannot take responsibility for any damages if the above actions were not taken.
Policy for defective items:
We have a rigorous quality check practice in place to verify all items twice before they are shipped out. However, life happens and there may be a rare case that an item with minor flaws gets shipped out. In the unfortunate event that you face any problems with your product please take photos or video that demonstrates the issue and describe the issue in as much detail as possible. Contact us at info@urbanovintej.ca right away and Us the owners will work with you to determine the appropriate steps.
** Please remember to retain the original packaging! If the item is damaged, the packaging is considered as evidence in a claim.
As a resolution, we will either provide you with a new product, a replacement part, offer blemish discount, or offer local repair reimbursement at our discretion. If you do not wish to accept any of our solutions to the case, you will be responsible for returning the item(s) to us in order to receive your product refund.
Urbano Vintej reserves the right to request return of the defective unit before sending a replacement. Defective unit must be properly packaged.
